Retail stories
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.
Nvidia survey finds AI now widely embedded in operations, driving revenue gains, cost cuts and fresh spend as firms move beyond pilots.
Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
Altimetrik appoints Dhirendra Nath as Chief HR Officer to steer people strategy and culture integration after its merger with SLK.
Warehouse automation shifts from a discretionary cost play to a strategic necessity as labour shortages and weak productivity squeeze ANZ firms.
Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.
Vudoo partners with PubMatic to bring shoppable, commerce-enabled ads to its programmatic marketplace via a single deal ID integration.
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
AI search tools cast brands in starkly different lights, with Google skewing early negative and ChatGPT souring sentiment near purchase.
French retail tech firm EasyPicky opens a Delaware base as it targets the US to help drive 90% of its revenue from international markets by 2028.
Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
RedCloud passes 100,000 users and deploys agentic AI across its trade platform after enabling over USD $6.91 billion in FMCG transactions.
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.
Microsoft's new Cyber Pulse briefing warns ungoverned AI agents and 'double agents' pose rising security and compliance risks for firms.
Insurers race toward fully AI-run claims within two years, even as most fear biased outcomes and demand stronger oversight and transparency.
Epsilon launches UK tool linking digital retail media to in-store sales, promising a single view of online and offline campaign impact.
Tech Data and NetApp open an AI Test Drive hub in India, giving partners ready-made infrastructure to trial and scale real-world projects.
Sharp swings in online peak spending and 64% checkout abandonment risk derailing retailers' forecasts and promo plans for 2026.
