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NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • This month
Saicon acquires Pragmatyc to boost AIoT capabilities
Manufacturing

Saicon acquires Pragmatyc to boost AIoT capabilities

The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.

By Sean Mitchell • 3 min read • This month
David Jones CEO puts supply chain at heart of strategy
Data Analytics

David Jones CEO puts supply chain at heart of strategy

Supply chain failures could squeeze margins further as the retailer's new Chief Executive Officer makes logistics central to its turnaround plan.

By Joseph Gabriel Lagonsin • 4 min read • This month
AI speeds coding but not enterprise software delivery
DevOps

AI speeds coding but not enterprise software delivery

Enterprises risk slower returns from AI as manual approvals and release bottlenecks keep software lead times stuck at 30 to 45 days.

By Joseph Gabriel Lagonsin • 4 min read • This month
Paysafe expands Tebex partnership for gaming payments
Gaming

Paysafe expands Tebex partnership for gaming payments

More game studios and server operators will be able to cut checkout friction as Tebex adds Paysafe card processing and alternative payment methods.

By Karen Joy Bacudo • 3 min read • This month
Google Cloud says firms need AI infrastructure upgrades
Storage

Google Cloud says firms need AI infrastructure upgrades

Most organisations must upgrade their systems to run agentic AI in production, as cloud costs, governance and energy use climb.

By Mark Tarre • 4 min read • This month
NVIDIA backs Verkada as AI security tie-up expands
Data Protection

NVIDIA backs Verkada as AI security tie-up expands

The investment could speed up AI search and incident review for schools, factories and retailers using Verkada's cloud security platform.

By Joseph Gabriel Lagonsin • 4 min read • This month
Metal Slug MINI Robots launch in Australia, New Zealand
Gaming

Metal Slug MINI Robots launch in Australia, New Zealand

Fans in Australia and New Zealand can pre-order the retro gaming robots now, with the full collector's set priced at AUD $349.

By Joseph Gabriel Lagonsin • 4 min read • This month
Friendly fraud drives up merchant costs, report finds
Customer Relationship Management

Friendly fraud drives up merchant costs, report finds

Merchant prices are being pushed higher as friendly fraud and chargeback costs intensify, with more than 83% reporting rises over three years.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Retail stories

Hong Kong shoppers embrace AI, but not at checkout
Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • This month
Australian firms rush AI adoption amid rising risks
Software-as-a-Service

Australian firms rush AI adoption amid rising risks

Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.

By Mark Tarre • 5 min read • This month
Ecommpay launches podcast on payment issues for merchants
Data Analytics

Ecommpay launches podcast on payment issues for merchants

Merchants will hear practical advice on approvals, AI and expansion as Ecommpay tries to simplify a crowded payments market.

By Sofiah Nichole Salivio • 4 min read • This month
London Metal Exchange tops Earthmark UK green ranking
Artificial Intelligence

London Metal Exchange tops Earthmark UK green ranking

Scrutiny of corporate climate claims is sharpened by a new ranking that puts London Metal Exchange ahead of RELX, PageGroup and TradingHub.

By Sofiah Nichole Salivio • 4 min read • This month
Klarna seeks U.S. banking licence for Utah industrial bank
Fintech

Klarna seeks U.S. banking licence for Utah industrial bank

Approval would let the fintech bring U.S. payments, savings and credit operations in-house, reducing reliance on partner banks.

By Karen Joy Bacudo • 4 min read • This month
Amazon Australia launches seven-day Prime Day sale
eCommerce

Amazon Australia launches seven-day Prime Day sale

Australian shoppers facing tighter budgets are being drawn to Amazon's biggest annual discount event, which covers hundreds of thousands of items.

By Joseph Gabriel Lagonsin • 4 min read • This month
Australians time purchases around Amazon Prime Day
eCommerce

Australians time purchases around Amazon Prime Day

Cost-of-living pressures are pushing Australians to delay buys, with 80% waiting for major sales events and Prime Day shaping decisions.

By Mark Tarre • 3 min read • This month
Five AI firms feature in UK's fastest-growing businesses
Digital Transformation

Five AI firms feature in UK's fastest-growing businesses

AI specialists are still a minority, but their rapid sales growth signals Britain's scale-up market is broadening beyond traditional sectors.

By Sean Mitchell • 4 min read • This month