Salesforce stories

Agentic AI, featuring localised language models, will transform Southeast Asian businesses by 2026, enhancing customer engagement and operational workflows.

CrowdStrike posted record Q3 revenue of USD $1.23bn, driven by surging demand for AI-powered cybersecurity and its Falcon Flex subscription model.

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

Ken Yagen joins CData as Chief Product Officer to lead product strategy and boost AI-native connectivity across enterprise business systems.

Hyland enhances its cloud content suite with AI-driven upgrades and new integrations for Salesforce, SAP, Workday, and Guidewire to boost business workflows.

Australian and New Zealand energy and transport firms embrace AI-driven loyalty platforms for faster, personalised customer rewards and operational efficiency in 2025.

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

Australian financial firms must strengthen Salesforce backup and restore practices to meet APRA's new CPS 230 resilience standards effective July 2025.

CData Software celebrates four years on Deloitte's Fast 500, driven by real-time data connectivity solutions amid growing AI and analytics demand.

Small firms expanding remotely face device management chaos, risking compliance crises and productivity loss before AI adoption can begin properly.

Alteryx appoints Rajkumar Irudayaraj as SVP to lead global AI and technology partnerships, enhancing its cloud and analytics ecosystem worldwide.

Consilium Software launches UniCampaign Version 15, featuring AI-powered automation and enhanced compliance for smarter, multi-channel enterprise outreach.

Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.

Singaporean leaders face challenges in data infrastructure as pressure mounts to scale AI, with many struggling to ensure reliable, integrated data for success.

CData's Connect AI now enables Microsoft Copilot Studio agents to access and act on live data from 350+ enterprise systems, boosting AI-driven business insights.

Salesforce has opened a new office in Manila and plans to train 12,000 Filipino workers in AI and CRM skills over the next five years.

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

Marketing agencies can turn fragmented data into revenue by using AI-driven systems that enable continuous testing, learning, and real-time optimisation.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.