Security stories
More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.
The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.
The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.
The certification opens Retelit's enterprise and public sector client base to Vection's Algho platform after live testing at an Italian data centre.
Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.
Enterprises risk slower returns from AI as manual approvals and release bottlenecks keep software lead times stuck at 30 to 45 days.
Enterprises can now add more tailored IT tools after the new Marketplace passed 170 extensions and 10,000 downloads worldwide.
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
The self-hosted gateway gives firms central control over sign-ins, access and costs as Claude Code roll-outs move beyond small developer teams.
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
Customers in regulated EU sectors may now deploy NiCE's AI tools on AWS's new sovereign cloud while keeping data and operations inside the bloc.
Legacy desktop software can now be automated without new APIs, as Amazon Web Services opens WorkSpaces applications to AI agents under existing controls.
Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.
While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.
Payment disruptions are worsening customer experience at utilities and telecoms firms, with 99% of respondents reporting some form of issue.
As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.
Publishers can now trace unused Steam keys by batch and partner, helping curb grey-market resale and ease reallocation limits.
Partners are already seeing stronger pipeline conversion and margins as Webex turns existing bases into a simpler route to growth.
The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.
Banks could use continuous identity checks to curb rising takeover fraud, as the tie-up opens YEO Messaging to US financial institutions.
