Telephony Stories - Page 3

Kiwi Stories

Telephony stories

Police to launch non-emergency 24/7 phone number

New Zealand Police introduce round-the-clock non-emergency phone service to improve connection and trust with the public.

By Shannon Williams • 2 min read • Thu, 2nd Mar 2017

Dimension Data

NZ Police extend Dimension Data partnership

The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.

By Shannon Williams • 2 min read • Wed, 2nd Nov 2016

Global Stories

Telephony stories

Customer Relationship Management

Three reasons contact centres are embracing Open CcaaS

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

By Martyn Riddle • 5 min read • Thu, 21st Mar 2024

Partner Programmes

WEHI teams up with ALE to deliver flexible working

During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.

By Alcatel-Lucent Enterprise • 3 min read • Thu, 8th Jun 2023

Network Infrastructure

Netpoleon appoints DJ Lamba as Country Manager

Netpoleon appoints new Country Manager for NZ and Islands, DJ Lamba, to lead expansion in New Zealand, building teams and partnerships. #technews.

By Zach Thompson • 2 min read • Sat, 6th Aug 2022

Unified Communications

Considering Microsoft Teams for calling? What you need to know

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

By Sara Barker • 2 min read • Tue, 6th Apr 2021

Unified Communications

LoopUp appoints Leigh Henderson as director of consulting for Australia

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

By Staff Writer • 3 min read • Thu, 28th Jan 2021

Unified Communications

The ultimate integration - Microsoft Teams and the office phone

Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.

By Nick Forrester • 4 min read • Mon, 24th Aug 2020

Unified Communications

8x8 brings enterprise telephony to Microsoft Teams

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

By Catherine Knowles • 3 min read • Fri, 12th Jun 2020

Unified Communications

APAC unified comms and IP telephony market on the incline

Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.

By Catherine Knowles • 3 min read • Tue, 25th Feb 2020

Unified Communications

Businesses wasting money on SIP channels, says Virsae

Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

By Ben Moore • 2 min read • Wed, 26th Jun 2019

EduTech

Exclusive: ALE outlines plans for ANZ as region becomes global growth engine

Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.

By Heather Wright • 3 min read • Tue, 10th May 2016

Unified Communications

Interactive Intelligence releases communications software in NZ

Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

By Catherine Knowles • 2 min read • Wed, 1st Jul 2015

Stories from Other Regions

Telephony stories

Endpoint Protection

Evergreen acquires Digital Origin in UK managed IT services expansion

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

By Catherine Knowles • 2 min read • Mon, 8th Apr 2024

Unified Communications

Green Insurer teams up with IPI for advanced customer contact services

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

By Imee Dequito • 3 min read • Mon, 11th Dec 2023

Unified Communications

Peak Insight deploys Webex solution for Opal Packaging Australia

Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023