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User experience (UX) stories

TerraPay & MBV link up for real-time global transfers
Fintech

TerraPay & MBV link up for real-time global transfers

MBV customers in Vietnam will gain quicker overseas transfers without a costly systems overhaul as TerraPay opens access to 156 markets.

By Karen Joy Bacudo • 3 min read • Last week
Personalised fan experiences top 2030 World Cup study
Smart Cities

Personalised fan experiences top 2030 World Cup study

Supporters want tailored journeys over stadium spectacle at the 2030 FIFA World Cup, as 40% backed personalisation in Designit's survey.

By Regine Laguilles • 4 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.

By Mark Tarre • 4 min read • Last week
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
Software-as-a-Service

Adobe brings Acrobat PDF tools to WhatsApp Web & Windows

WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.

By Sean Mitchell • 3 min read • Last week
Cloudbrink launches AI security platform for enterprise
Data Protection

Cloudbrink launches AI security platform for enterprise

Rising concern over shadow AI has prompted Cloudbrink to bundle endpoint monitoring, data loss prevention and secure connectivity for enterprises.

By Sean Mitchell • 4 min read • Last week
Fresh perspective: New Gentrack CTO on AI-driven utility future
Software-as-a-Service

Fresh perspective: New Gentrack CTO on AI-driven utility future

AI tools could cut utility costs and reduce customer friction as Gentrack's new Chief Technology Officer pushes a more proactive service model.

By Donovan Jackson • 6 min read • Last week
HP backs Wubble.ai for AI audio on its PCs in Asia
Edge Computing

HP backs Wubble.ai for AI audio on its PCs in Asia

Users across Asia-Pacific will gain access to AI music, voice and sound tools on eligible HP consumer PCs as the partnership rolls out regionally.

By Sofiah Nichole Salivio • 4 min read • Last week
SoftwareOne partners NinjaOne to simplify ANZ IT ops
Disaster Recovery

SoftwareOne partners NinjaOne to simplify ANZ IT ops

ANZ businesses could cut endpoint management sprawl as SoftwareOne adds NinjaOne's platform to its direct sales offer, easing IT overheads.

By Sean Mitchell • 4 min read • Last week
Bir named among world's top fintechs in neobanking
Digital Transformation

Bir named among world's top fintechs in neobanking

The ranking puts Azerbaijan's digital finance sector on a global stage, as Bir becomes the first South Caucasus firm to join CNBC's neobanking list.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

User experience (UX) stories

Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Today
Mercator promotes Gold & Bates in leadership shake-up
Digital Transformation

Mercator promotes Gold & Bates in leadership shake-up

The consultancy is sharpening its AI push and public sector focus as internal promotions aim to strengthen client ties and open new markets.

By Sofiah Nichole Salivio • 4 min read • Today
Patient.com launches platform to simplify healthcare
Health Technologies

Patient.com launches platform to simplify healthcare

With paperwork and costs still confusing millions of Americans, the patient-led platform aims to show coverage, eligibility and assistance in one place.

By Sofiah Nichole Salivio • 4 min read • Today
Ansarada upgrades AiDA for prompt-first dealmaking
Software-as-a-Service

Ansarada upgrades AiDA for prompt-first dealmaking

Deal teams can now query sensitive transaction data without leaving Ansarada's secure environment, as the platform adds prompt-first AI tools.

By Sean Mitchell • 3 min read • Yesterday
KPMG named OpenAI Elite Partner in strategic alliance
Software-as-a-Service

KPMG named OpenAI Elite Partner in strategic alliance

Public agencies and enterprise customers could see AI embedded into KPMG software as the firm deepens its OpenAI tie-up.

By Karen Joy Bacudo • 4 min read • Last week
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last week
Yoree launches beta photo memory app for camera rolls
Data Protection

Yoree launches beta photo memory app for camera rolls

The beta aims to help users find and revisit photos buried in crowded camera rolls, as privacy questions loom over family image tools.

By Sofiah Nichole Salivio • 4 min read • Last week
QuoteCheck wins Insurance Business 5-star tech nod
Risk & Compliance

QuoteCheck wins Insurance Business 5-star tech nod

The recognition highlights growing insurer demand for tools that curb building repair claim inflation, with users reporting 10% to 12% savings.

By Sean Mitchell • 4 min read • Last week
Samsung launches Galaxy Z Fold8 range & new watches
Wearables

Samsung launches Galaxy Z Fold8 range & new watches

Samsung's latest Galaxy foldables and watches bring AI and health-tracking features to Australia, with pre-orders now open.

By Sofiah Nichole Salivio • 4 min read • Last week