User experience (UX) Stories

Global Stories

User experience (UX) stories

Lumin Digital launches open banking integration with MX

Banks using the platform can now connect customers to approved financial apps without screen scraping, improving consent controls and data access oversight.

By Karen Joy Bacudo • 3 min read • Today

Data Protection

When security creates friction, employees find workarounds

Across Asia Pacific, cumbersome controls are driving staff to unsanctioned AI and apps, increasing data exposure and slowing work.

By Patricia Leppert • 8 min read • Yesterday

Fintech

Bybit launches AI chat interface for trading & support

Users must opt in and fund a separate sub-account as Bybit folds trades and support into one chat window, with risk controls in place.

By Karen Joy Bacudo • 4 min read • Yesterday

Fintech

Mastercard launches Wallet Pay for digital wallets

Digital wallet users will gain wider cross-border acceptance as Mastercard links Wallet Pay to Alipay+ and regional providers worldwide.

By Karen Joy Bacudo • 6 min read • Yesterday

Software-as-a-Service

Canva unveils 100 upgrades in push into office work

Teams are increasingly keeping briefs, data and presentations in one place as Canva targets office software rivals with a broader productivity suite.

By Sean Mitchell • 4 min read • 2 days ago

Software-as-a-Service

Shufti wins Gartner honour for global identity coverage

Businesses onboarding customers abroad may benefit, as Shufti's document checks now cover more than 10,000 identity types in 240 countries.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Generative AI

OpenAI launches Images 2.5 with faster editing tools

New editing controls aim to help ChatGPT users and businesses make faster, more consistent image changes without rebuilding pictures from scratch.

By Sean Mitchell • 3 min read • 3 days ago

Software-as-a-Service

Tuned Global boosts music ingestion tenfold with AWS

Onboarding large catalogues now takes days rather than weeks, as the platform can ingest up to 20 million tracks a day after its AWS overhaul.

By Sofiah Nichole Salivio • 5 min read • 4 days ago

Stories from Other Regions

User experience (UX) stories

Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • Today

Software-as-a-Service

Xero apologises after two incidents upset advisers

Accountants and bookkeepers were left frustrated after an influencer post and an automated analytics email sparked concerns over Xero's adviser ties.

By Karen Joy Bacudo • 5 min read • Yesterday

Software-as-a-Service

LoanPro AI tool cuts loan servicing call times 15%

Loan servicers could see fewer escalations and faster calls as the new interface also creates an audit trail for compliance checks.

By Karen Joy Bacudo • 4 min read • Yesterday

Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • Yesterday

Customer Experience

Dojo study says Bounce cuts payment times by 30 seconds

Bounce says the switch is freeing staff for guest service after Dojo's POS setup shaved more than 30 seconds off each transaction.

By Sofiah Nichole Salivio • 3 min read • 2 days ago

Digital Transformation

Granicus launches CMS for UK councils to aid residents

Councils under pressure to simplify online services may gain a single digital front door as Granicus ties content, transactions and engagement together.

By Sofiah Nichole Salivio • 4 min read • 2 days ago