Voice of the Customer stories
AI-era contact centres become strategic CX data hubs
Yesterday
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
AlgoSec posts record 2025 growth on hybrid cloud demand
Last month
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firewalls
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hybrid cloud
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digital transformation
AlgoSec posts record 2025 as hybrid cloud surge drives 37% new business growth, strong ARR gains and rapid uptake of its Horizon platform.
UiPath secures five spots in G2 2026 Best Software Awards
Last month
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devops
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digital transformation
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cx
UiPath lands five places in G2's 2026 Best Software Awards, spanning AI, development, IT management and global seller categories.
AI to transform qualitative research into measurable data
Last month
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
Constructor earns sole Customers' Choice in Gartner report
Fri, 30th Jan 2026
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cx
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martech
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commerce systems
Constructor named sole Customers' Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
Dynatrace wins top observability & cloud security nods
Tue, 27th Jan 2026
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devops
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digital transformation
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hyperscale
Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.
Horizon3.ai hires Andres Botero to drive global push
Sat, 10th Jan 2026
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saas
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devops
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cloud security
Horizon3.ai names veteran marketer Andres Botero CMO to spearhead global expansion after a USD $100 million funding boost.
Denodo named Leader in 2025 Gartner data integration MQ
Fri, 9th Jan 2026
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virtualisation
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data analytics
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digital transformation
Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.
Kubus bolsters leadership with new marketing & HR heads
Tue, 16th Dec 2025
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network infrastructure
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hcm
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partner programmes
Kubus names Katie Hunt as Head of Marketing and promotes Liv Duncan to Head of HR, strengthening leadership for global growth plans.
Sysdig appoints Gary Olson & Crendal Kear to executive team
Tue, 1st Apr 2025
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saas
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cloud security
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application security
Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.
Medallia unveils Fabrice Martin as new Chief Product Officer
Sat, 22nd Feb 2025
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saas
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cx
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martech
Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.
Medallia named leader in Forrester's customer feedback wave
Wed, 20th Nov 2024
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data analytics
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cx
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martech
Medallia has been named a Leader in Forrester's Q4 2024 Customer Feedback Management Solutions evaluation, achieving top scores in key categories.
NICE recognised as 2024 Gartner Customers' Choice for CCaaS
Tue, 19th Nov 2024
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uc
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cx
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martech
NICE has been recognised as a Customers' Choice in the 2024 Gartner Peer Insights for Contact Center as a Service, marking its second accolade.
CI&T honoured in 2024 Gartner Peer Insights for software services
Wed, 14th Aug 2024
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digital transformation
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cx
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martech
CI&T has been lauded in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services, achieving a 4.8/5 rating and 100% recommendation rate.
SentinelOne earns top ratings in Gartner review for security
Wed, 3rd Jul 2024
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malware
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ransomware
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edr
SentinelOne's Singularity Platform has been rated among the top in Gartner's report, with 95% of users recommending it for enterprise security.
Radware named Strong Performer in 2024 Gartner WAAP report
Wed, 5th Jun 2024
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firewalls
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ddos
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breach prevention
Radware is recognised as a Strong Performer in Gartner's 2024 WAAP report, with 99% of customers recommending its services.
Kissflow recognised in Gartner's established quadrant for 2024
Wed, 15th May 2024
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data analytics
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digital transformation
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risk & compliance
Kissflow earns a spot in Gartner's 2024 report in the Established Quadrant for Low-Code Platforms, gaining praise for user-friendly features and strong support.
Medallia secures top spot in Gartner's VoC platforms ranking
Tue, 26th Mar 2024
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cx
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martech
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genai
Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Dynatrace honoured as Customers' Choice in Gartner's 2023 APM report
Mon, 15th Jan 2024
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data analytics
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digital transformation
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apm
Recognised in Gartner's 2023 APM report, Dynatrace excels for the 5th year running as Customers' Choice, achieving strong acknowledgment across Global Enterprise, Large Enterprise, and Finance Industry sectors.