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New ITW Global Leaders Forum code targets international voice fraud
Unified Communications

New ITW Global Leaders Forum code targets international voice fraud

The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.

By Kaleah Salmon • 3 min read • Thu, 25th Apr 2024
Three reasons contact centres are embracing Open CcaaS
Customer Relationship Management

Three reasons contact centres are embracing Open CcaaS

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

By Martyn Riddle • 5 min read • Thu, 21st Mar 2024
IWD 2024: Have we over-rotated on the idea of “Women-Only”?
Voice

IWD 2024: Have we over-rotated on the idea of “Women-Only”?

On International Women's Day 2024, we delve into the potential pitfalls of Women-Only panels and the unintended marginalisation they may be causing.

By Tanya Alfonso • 4 min read • Fri, 8th Mar 2024
IWD 2024: Who defines you as a woman
Customer Experience

IWD 2024: Who defines you as a woman

On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.

By Kam Kaila • 6 min read • Thu, 7th Mar 2024
IWD 2024: Pushing through the uncomfortable to empower your teams
Education, Learning & Training

IWD 2024: Pushing through the uncomfortable to empower your teams

On International Women's Day 2024, women strive for equality in STEM fields, overcoming difficulties, and advocating for their teams, with data indicating a growing desire for career progression.

By Lisa Box • 4 min read • Thu, 7th Mar 2024
Superloop to provide network infrastructure for Investa properties
Unified Communications

Superloop to provide network infrastructure for Investa properties

Telecoms company Superloop partners with Investa to exclusively provide network infrastructure for over 1,100 future build-to-rent properties across two sites in Victoria, Australia.

By Sean Mitchell • 2 min read • Tue, 27th Feb 2024
Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture
Clean technologies

Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture

Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024
Access4 celebrates gaining four critical ISO certifications
Risk & Compliance

Access4 celebrates gaining four critical ISO certifications

Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.

By Kaleah Salmon • 3 min read • Wed, 31st Jan 2024
Twilio honours AI startups pushing innovation in customer engagement
Data Analytics

Twilio honours AI startups pushing innovation in customer engagement

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024

Stories from Other Regions

Voice stories

Swoop sells Voicehub to Pivotel for AU$9 million in strategic decision
Unified Communications

Swoop sells Voicehub to Pivotel for AU$9 million in strategic decision

Swoop Holdings sells its wholesale voice business, Voicehub, to Pivotel for AUD $9 million, refocusing on core markets post-strategic review.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Aire Networks boosts single-fibre infrastructure with Infinera's ICE-X solution
Unified Communications

Aire Networks boosts single-fibre infrastructure with Infinera's ICE-X solution

Aire Networks plans to boost its single-fibre network infrastructure across Spain and Portugal through Infinera's ICE-X solution. The upgrade aims to meet surging customer bandwidth needs.

By Kaleah Salmon • 3 min read • Tue, 9th Apr 2024
Access4 & efex solidify partnership with unified communications suite
Unified Communications

Access4 & efex solidify partnership with unified communications suite

Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.

By Sean Mitchell • 2 min read • Wed, 6th Mar 2024
Swoop Holdings reports robust growth in mid-year results
Unified Communications

Swoop Holdings reports robust growth in mid-year results

Swoop Holdings reports a 17% year-on-year revenue increase in half-year results, attributing this robust growth to successful acquisitions and a subscriber increase to over 160,000.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024
Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024
Vonage secures National Innovation Award for enhancing guest experience
Customer Experience

Vonage secures National Innovation Award for enhancing guest experience

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024