Fujitsu New Zealand has become the first vendor in New Zealand to achieve the ISO 20000 international standard for IT Service Management.
The ISO 20000 allows vendors to gain a formal, externally audited certification of the practices and processes used to deliver managed services.
At an awards ceremony, Paul Bourke, General Manager – Managed Services, Fujitsu New Zealand, said, "Fujitsu takes the commitment to improvement across its operations and to customer satisfaction very seriously.
"Independent recognition of our efforts through an ISO accreditation shows our customers the highest standards are being applied to their systems and their projects here in New Zealand.”
All three Fujitsu offices in Wellington and Auckland have received certification.
Update: Unisys New Zealand has since disputed Fujitsu’s claim, saying it has been ISO-20000 certified and compliant in New Zealand since 2008. Read the Unisys open letter here.
