IFS has completed the acquisition of Clevest Solutions, a provider of mobile workforce management and advanced network deployment solutions in the utilities vertical.
This acquisition extends IFS's capabilities in service management solutions as it focuses on driving service experience.
A release from IFS states that Clevest is an "ideal" addition to IFS with its utilities domain expertise, market-leading capabilities and international blue-chip client bases.
The 'moment of service' is the point at which customers experience the quality of the company they are dealing with.
Although relevant across all industries, it is critical in energy and utilities, which is driving providers to digitalise their core processes and evolve their business models to focus on customer service.
Clevest has a proven record in enabling energy and water utility companies to transform the way they differentiate through service and how they achieve greater uptime and improve worker and community safety.
"Clevest demonstrates a clear commitment to delivering value for its customers in a key industry vertical for us," says IFS CEO Darren Roos
"Clevest is already leveraging technology that brings unique business value to its customers, including smart metering, smart networks, mobile workforce management and additional capabilities around optimisation of scheduling dispatch – all with the ability to digitise core processes across the use-cases that matter most to utilities. I am confident it will add value to what we already do for our customers in this space."
Clevest CEO and founder Thomas Ligocki adds, "To accelerate the global growth of the company I founded almost 15 years ago, I found in IFS the perfect strategic partner. By bringing together these two companies we will undoubtedly be able to offer the best field service management, mobile workforce management and advanced network deployment solutions on the market. It also brings new opportunities and clear benefits to Clevest partners and customers as they seek new ways to scale globally."
IFS has maintained its stronghold on a Leader spot in the Gartner Magic Quadrant for Field Service Management Software every year since 2014.
IFS's service software revenue is projected to grow at 100% year on year, 2019-2020.
For the first time in the company's history, in the first half of 2020, over half of total revenue came from field service solutions.
In March, IFS appointed Greg Robinson as its new channels and alliances head for the ANZ region.
Additionally, Jim Hatzistavrou, Simone Doolan, Anna Murray, Ian Watts and David Davy all joined the IFS ANZ executive team as account directors.
