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Ingram Micro website issues identified

02 Mar 2010

After launch day performance issues, Ingram Micro MD Gary Bigwood has said that the new website has “gained stability” and has seen a “marked improvement in performance”. As reported by The Channel in January, Ingram Micro delayed the launch of its new website by a month as it needed extra time to make it fully operational.Following the launch on March 1st the website suffered performance issues, but Ingram Micro Managing Director Gary Bigwood said that a large team is working 24 hours a day to rectify these issues.In an email to resellers, Bigwood said, “As you are aware, yesterday we launched our new Ingram Micro website. Many of you experienced performance issues on our first day with the new site and please accept my apologies for any inconvenience caused. We have a large team working 24 hours a day to support the launch and late on Monday they identified the issue which had affected the performance.”Bigwood added that an update was released overnight and then load tested. “This morning I am pleased to report that the site has gained stability and we have seen a marked improvement in performance. We will continue to optimise the site over the coming days, and are expecting further performance gains as a result.”

The revamped website includes new search filters and Ingram Micro has promised that new features will be added in the coming months.