Virsae & VOSS join forces to boost AI for workplace analytics
Virsae and VOSS have entered a partnership intended to advance AI automation and analytics for collaboration and customer experience. The agreement brings together expertise spanning Avaya, Microsoft, Genesys, and Cisco technologies to improve data collection and analysis for enterprise clients.
Combined capabilities
The partnership is set to integrate Virsae's cloud-native monitoring and diagnostic tools with VOSS's migration automation and digital workplace management technology. Both companies support popular communication platforms, including Cisco, Microsoft, Avaya, and Genesys, offering clients broader coverage across multiple systems.
According to both firms, the collaboration aims to help businesses extract richer insights from their increasingly complex digital environments. Enhanced data collection and interoperability are expected to improve how organisations manage their unified communications, collaboration platforms, and customer contact centres.
AI-driven insights
The partnership will focus on AI-driven developments, with unified access to telemetry data. This approach supports deeper analytics and enables predictive insights. Proactive identification and resolution of issues is a key goal, alongside helping customers make informed decisions based on real-time data.
The companies also intend to leverage AI to enhance operational efficiency. Real-time telemetry can be used to optimise system performance and reduce disruptions, supporting more autonomous management at scale across IT and customer experience platforms.
Customer experience focus
Both organisations expect the integration to improve customer engagement and experience by supporting seamless collaboration and contact centre operations. The use of AI-driven insights seeks to create smoother interactions and address issues before they affect end users.
"Partnering with VOSS significantly enriches our combined offering. VOSS brings powerful migration automation, advanced management capabilities, and deep automation expertise that complement Virsae's cloud-native, full stack monitoring and diagnostics platform. Together, we can deliver end-to-end visibility, control, and AI-driven insights that support customers at every stage of their transformation journey," said Tony Jayne, CEO, Virsae.
Increased operational efficiency is also on the agenda, with both companies highlighting the potential for automation and self-healing processes across major communication platforms.
Revenue growth
The agreement is intended to support not just enhanced service, but also to underpin accelerated revenue growth for both organisations through stronger customer relationships and strategic long-term value. Enterprises are set to benefit from a unified approach to digital workplace management, analytics and AI enablement, as both firms bring together their complementary technologies and industry expertise.
"This strategic partnership with Virsae marks a new era in how enterprises can harness their data for improved efficiency. By integrating telemetry capabilities and combining our AI initiatives, we are empowering customers with the tools and intelligence needed to optimize their collaboration and CX environments, drive innovation, and achieve operational excellence," said Mike Frayne, CEO, VOSS.
