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Zoom grows hybrid workforce customer base with 1 million phone seats
Thu, 14th Jan 2021
FYI, this story is more than a year old

Zoom has reached one million Zoom Phone Seats, the video communications platform announced.

It reached the milestone shortly before the company's two-year anniversary of the product's general availability.

"This impressive growth illustrates the value Zoom Phone brings to customers with its strong service performance, reliability, security, enterprise-grade features, seamless integrations, and simplified pricing model," Zoom says in a statement.

Zoom Phone is a core product in Zoom's unified communications platform, which also includes Zoom Meetings, Zoom Chat, Zoom Rooms, and Zoom Video Webinars. Zoom Phone offers enterprise-grade features such as centralised management, contact centre integration, and global call routing, rolled into a modern user experience with a simplified pricing for straightforward global implementation. Two years after its inception, it now offers service in dozens of countries and territories around the globe.

"Zoom Phone has been an astounding success," says Elka Popova, VP of Connected Work Research at Frost - Sullivan.

"Thanks to its innovative pricing model and widespread availability in 44 countries and territories, it has quickly become an attractive option for many SMB and enterprise customers around the world."

Graeme Geddes, head of Zoom Phone. adds, "We are excited to see this level of uptake in such a short timeframe. Our customers have come to rely on Zoom to deliver amazing video and audio for them at scale, and they are seeing tremendous value in consolidating and modernising their telephony services with us as well.

"This milestone really speaks to the level of trust we have built with our customers," he says.

Susan Delaney, director, global network services at eBay, says Zoom Phone has been "incredibly valuable" when it comes to keeping teams connected.

"The one-click option to elevate calls to meetings allowed our users ease, and reduced time spent, alleviating the need to juggle multiple platforms," she says.

"Zoom's pricing plans made it easy to roll out a single solution across our offices around the world."

Zoom Phone is a modern phone solution for businesses of all sizes and industries. It has the features of a business phone system while providing a modern unified communications experience across both desktop and mobile devices. It is built on a secure, scalable, global architecture optimised for a video-first experience. Zoom Phone is currently available in 44 countries and territories; and, through bring-your-own-carrier, is also available globally. Zoom Phone is offered by Zoom Voice Communications.

Zoom Phone is available for customers at the Zoom Pro tier and above as an add-on. Zoom Phone is also included as part of Zoom United, which features Zoom Meetings and Chat in one package.