Industry insider news for New Zealand's technology resellers
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IoT adoption in Australia & New Zealand lagging behind rest of APAC
“The success of an organisation hinges on its ability to understand what customers want to deliver differentiated services."
Canon NZ focuses on customer experience with new appointment
Canon New Zealand recently announced the appointment of Skye Nicholls to their newly created role, head of customer experience.
Adobe: CX, mobile apps, social media and culture tops the priority list
Adobe has released its 2017 Econsultancy/Adobe Digital Trends report, revealing the key trends around customers experience, content, data and culture.
MYOB teams up with Genesys to provide integrated customer service experience
“With Genesys and Global Speech Networks, we are investing more than ever in our customer experience."
INSIGHTS: Tips for transforming your customer experience
“Revolve your world around the customer and more customers will revolve around you” - here is a report that details how you can do just that.
Customer self-service software market worth nearly $10b USD by 2021
There are a number of markets that are set to skyrocket with the digital revolution – none more so than customer self-service software.
Consumers ready to blame organisations for data breaches, report finds
"The modern-day consumer is all about convenience and they expect businesses to provide this, while also keeping their data safe."
Sydney-based customer intelligence provider raises AU$4.5m in funding
Local Measure's current clients include AccorHotels, Hardrock, Qantas and Club Med.
Expert insights: How you can keep up with the new connected customer
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
IT’s new era: The Age of the Customer
"Customer or user experience is intertwined with IT projects like cloud & Internet of Things to make sure they are supporting business expectations."
How facial recognition will revolutionise customer experiences
Facial recognition technology could remove the need for paper-driven and time-consuming processes, and shorten the entire sales cycle.
Bad customer service as a tool to distract from bad business
The arrogance of the enterprise failure to include the customer in planning and messaging is bad business.
Cyara and blackchair put customer experience monitoring under the spotlight
Cyara is taking its customer experience technology to a new level as it partners with change management specialist blackchair.
What does today's customer want? New study finds experience in ANZ is getting worse
You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.
How in-store radio technology can give retail a 'digital makeover'
“With ever-greater competition from online, bricks and mortar retailers need to use every tool available to entice shoppers into their stores."
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
How to get your execs and staff to embrace customer-centric cultures
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
Online retailers need to up their delivery & returns services game, survey finds
Australian online retailers need to pick up their game and start improving their delivery service or risk losing customers, says Blackbay.
Six tips for developing successful voice of customer programs
"The best practice is for marketers to take control of their VoC programs to drive a customer-driven organisational culture."
Is your customer experience strategy reaching expectations?
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Softlink becomes customer-centric with two new business units
Softlink is taking the customer-centric approach to the education and information centre sectors under its wing, with a new organisational structure.
ManageEngine ticks all the right boxes in customer satisfaction report
ManageEngine has earned the highest score possible for customer satisfaction in privileged identity management.
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.