Customer Satisfaction Stories - Page 27

Global Stories

Customer Satisfaction stories

Enhancing project success: the critical role of a business analyst

As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.

By Avec Global • 5 min read • Tue, 24th Sep 2024

Human Capital Management

From data to documentation: How generative AI transforms organisational efficiency

Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.

By Terry Smagh • 3 min read • Tue, 24th Sep 2024

Digital Signage

AI tool boosts small biz sales by 30%, Mandoe Media reports

Mandoe Media's AI Magic Create tool has propelled small businesses, including Street Taste, to remarkable 30% sales growth, revolutionising digital signage.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024

Unified Communications

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

By Kaleah Salmon • 3 min read • Mon, 23rd Sep 2024

Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024

Customer Experience

Salesforce unveils AI-powered unified Commerce Cloud platform

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.

By Catherine Knowles • 4 min read • Thu, 19th Sep 2024

Software-as-a-Service

BillingPlatform wins top customer satisfaction accolades from IDC

BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.

By Imee Dequito • 3 min read • Wed, 18th Sep 2024

Edge Computing

Titans of Tech - Kip Compton of Fastly

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

By Melania Watson • 4 min read • Mon, 16th Sep 2024

Hyperscale

Salesforce unveils Agentforce: autonomous AI for productivity

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

By Imee Dequito • 4 min read • Fri, 13th Sep 2024

Data Analytics

Nebula & Ampito form global partnership for IT services boost

Nebula Global Services partners with IT specialist Ampito to fast-track global expansion. The collaboration leverages Nebula's network and sustainability focus.

By Kaleah Salmon • 3 min read • Fri, 13th Sep 2024

Supply Chain

UK firms lag in cybersecurity confidence, study reveals

Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024

Semiconductors

Rapid7 named leader in 2024 IDC report for SIEM SMB sector

Rapid7 is named a leader in IDC MarketScape: Worldwide SIEM for SMB 2024, praised for its intuitive pricing and rapid deployment through InsightIDR.

By Melania Watson • 3 min read • Wed, 11th Sep 2024

Marketing Technologies

Loop launches customisable order tracking to boost shopper engagement

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024

Stories from Other Regions

Customer Satisfaction stories

Unified Communications

amaysim launches NBN plans aiming to disrupt market

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024

eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024

Gaming

Heights Telecom partners with BeFibre to enhance UK broadband

Heights Telecom and BeFibre partner to introduce Wi-Fi 6 routers for UK customers, targeting a shift to Wi-Fi 7 by mid-2025, enhancing broadband services.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024

EduTech

Study reveals CMOs lack understanding of generative AI potential

A global study by SAS and Coleman Parkes reveals 90% of CMOs lack an understanding of GenAI's potential, even as 90% plan to invest in it by 2025.

By Melania Watson • 3 min read • Fri, 13th Sep 2024

Pronto Software

Pronto Software appoints new leadership to boost efficiency

Pronto Software reshuffles executive team; Mark Hilder named GM of NSW and Anthony Nicholl becomes National Branch Operations Manager, reinforcing nationwide strategy.

By Imee Dequito • 2 min read • Wed, 11th Sep 2024