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Customer Satisfaction Stories - Page 34

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Customer Satisfaction stories

TCS & Co-op expand partnership to further cloud-first strategy
Hybrid Cloud

TCS & Co-op expand partnership to further cloud-first strategy

Tata Consultancy Services and The Co-operative Group boost their long-term partnership, gearing up for cloud-first strategy to fuel Co-op's business growth and sustainability ambitions.

By Kaleah Salmon • 3 min read • Wed, 28th Feb 2024
Genetec announces Security Center SaaS to revolutionise physical security industry
EduTech

Genetec announces Security Center SaaS to revolutionise physical security industry

Genetec has unveiled Security Center SaaS, an enterprise-grade solution expected to redefine cloud-based physical security with its comprehensive capabilities and cybersecurity measures.

By Catherine Knowles • 3 min read • Fri, 23rd Feb 2024
Infinigate named Riverbed Global Distributor of the Year 2024
Supply Chain

Infinigate named Riverbed Global Distributor of the Year 2024

Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.

By Shannon Williams • 3 min read • Thu, 22nd Feb 2024
SOTI launches XSight Live View for real-time enterprise mobility oversight
Risk & Compliance

SOTI launches XSight Live View for real-time enterprise mobility oversight

SOTI, a global Enterprise Mobility Management leader, unveils XSight Live View, a pioneering solution for real-time mobile device and performance oversight, set to revolutionise sectors including retail and healthcare.

By Sean Mitchell • 3 min read • Wed, 21st Feb 2024
Five metrics every successful professional services firm uses to remain profitable
DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024
5 supply chain strategies to prepare for inflation & potential recession
Supply Chain

5 supply chain strategies to prepare for inflation & potential recession

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

By Teresa Chiykowski • 5 min read • Mon, 19th Feb 2024
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Customer Experience

Zendesk acquires AI-assurance platform Klaus to boost customer experience

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

By Kaleah Salmon • 3 min read • Thu, 15th Feb 2024
AI-driven Proptech revolutionise commercial property industry
Data Analytics

AI-driven Proptech revolutionise commercial property industry

Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024
AS Colour to upgrade Melbourne centre with advanced automation system
Supply Chain

AS Colour to upgrade Melbourne centre with advanced automation system

AS Colour plans to boost its Melbourne operation with a state-of-the-art automation system, replicating the success of its automated New Zealand centre.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Gigamon records 100% growth in cloud revenue in 2023
Hyperscale

Gigamon records 100% growth in cloud revenue in 2023

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

By Sean Mitchell • 3 min read • Tue, 30th Jan 2024
HERE Technologies expands what3words partnership to boost delivery efficiency
Supply Chain

HERE Technologies expands what3words partnership to boost delivery efficiency

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

By Imee Dequito • 3 min read • Mon, 29th Jan 2024
Delinea appoints Matt Bruun as VP for Northern Europe
Privileged Access Management

Delinea appoints Matt Bruun as VP for Northern Europe

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

By Sean Mitchell • 2 min read • Wed, 24th Jan 2024
IFS announces winners of 2023 Partner of the Year Awards
Partner Programmes

IFS announces winners of 2023 Partner of the Year Awards

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

By Shannon Williams • 3 min read • Mon, 22nd Jan 2024
Apollo Supply Chain launches 'alfa' for India's D2C brands
Data Analytics

Apollo Supply Chain launches 'alfa' for India's D2C brands

Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Stories from Other Regions

Customer Satisfaction stories

Hexaware excels in Whitelane study, highlighting commitment to customers
Digital Transformation

Hexaware excels in Whitelane study, highlighting commitment to customers

Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.

By Catherine Knowles • 3 min read • Wed, 7th Feb 2024
Brits prefer pest infestation over poor customer service, study reveals
Unified Communications

Brits prefer pest infestation over poor customer service, study reveals

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

By Sean Mitchell • 3 min read • Wed, 31st Jan 2024
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024