ChannelLife New Zealand - Industry insider news for technology resellers
New Zealand

Customer Satisfaction Stories - Page 8

Global Stories

Customer Satisfaction stories

The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Bizcap names Rebecca del Rio Deputy CEO for APAC
Data Analytics

Bizcap names Rebecca del Rio Deputy CEO for APAC

Bizcap appoints long-time executive Rebecca del Rio as Deputy CEO for APAC, expanding her leadership as the lender accelerates global growth.

By Sean Mitchell • 3 min read • Tue, 16th Dec 2025
Why address accuracy matters more than ever amid rising tariffs
Customer Experience

Why address accuracy matters more than ever amid rising tariffs

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

By Edmund Ng • 5 min read • Tue, 16th Dec 2025
Swann adds AWS generative AI to cut camera alert noise
Surveillance

Swann adds AWS generative AI to cut camera alert noise

Swann taps AWS generative AI so its security cameras only ping for user-defined events, slashing false alerts and notification overload.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
Patchworks data surges 320% as retailers extend BFCM peak
Digital Transformation

Patchworks data surges 320% as retailers extend BFCM peak

Patchworks data operations jumped over 320% year on year as retailers stretched BFCM 2025 into a longer, more complex multichannel peak.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Abnormal AI named a leader again in 2025 Gartner email security
Cloud Security

Abnormal AI named a leader again in 2025 Gartner email security

Abnormal AI retains its position as a Leader in Gartner's 2025 Magic Quadrant for Email Security, praised for its AI-driven threat detection and vision.

By Catherine Knowles • 2 min read • Fri, 5th Dec 2025
CDL accelerates agentic AI rollout with Dynatrace platform
Large Language Models

CDL accelerates agentic AI rollout with Dynatrace platform

Insurtech firm CDL speeds up agentic AI rollout using Dynatrace's platform, cutting costs and enabling policy issuance within seconds for improved customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025

Stories from Other Regions

Customer Satisfaction stories

ClickMechanic named Growing Business of the Year
DevOps

ClickMechanic named Growing Business of the Year

ClickMechanic named Growing Business of the Year after 40%+ annual growth and directing over GBP £100 million to UK independent mechanics.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025
Peer Software earns spot in Gartner 2025 customer report
Storage

Peer Software earns spot in Gartner 2025 customer report

Peer Software has been named in Gartner's 2025 Voice of the Customer report for hybrid cloud storage, reflecting strong enterprise reviews.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025
ControlUp named Gartner Customers' Choice for DEX
Data Analytics

ControlUp named Gartner Customers' Choice for DEX

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Aspire Technology valued at GBP £192m in LDC deal
Unified Communications

Aspire Technology valued at GBP £192m in LDC deal

Aspire Technology secures LDC and Federated Hermes backing in deal valuing the fast-growing managed IT provider at GBP £192m.

By Sean Mitchell • 5 min read • Wed, 10th Dec 2025
Australian 5G adoption slow as NBN keeps central role
Unified Communications

Australian 5G adoption slow as NBN keeps central role

Australians are drifting to 5G by default rather than demand, as NBN stays the fixed-line backbone despite rising mobile network options.

By Sean Mitchell • 4 min read • Tue, 9th Dec 2025
Negative AI experiences put GBP £9 billion UK online sales at risk
Digital Transformation

Negative AI experiences put GBP £9 billion UK online sales at risk

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025