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HG Insights launches AI software review monitoring
Software-as-a-Service

HG Insights launches AI software review monitoring

B2B software vendors could lose shortlist spots unless they can see how AI search engines describe their products, HG Insights says.

By Mark Tarre • 4 min read • Fri, 7th Aug 2026
Qual at Scale: Unlocking the “Why” at a Whole New Level
Customer Experience

Qual at Scale: Unlocking the “Why” at a Whole New Level

Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.

By Ron Howard • 3 min read • Thu, 8th May 2025
Lookout named Strong Performer in 2022 Gartner Peer Insights
Data Analytics

Lookout named Strong Performer in 2022 Gartner Peer Insights

Gartner has recognised Lookout as a Strong Performer in the 2022 Gartner Peer Insights Voice of the Customer for Security Service Edge (SSE).

By Zach Thompson • 3 min read • Wed, 17th Aug 2022
Customer expectations on brands in a post-pandemic world
Data Analytics

Customer expectations on brands in a post-pandemic world

Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.

By Staff Writer • 3 min read • Wed, 16th Mar 2022
Qualtrics named Leader for Voice of the Customer by Gartner
Customer Experience

Qualtrics named Leader for Voice of the Customer by Gartner

Qualtrics has been recognized as a leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, with its CustomerXM platform.

By Shannon Williams • 3 min read • Fri, 3rd Dec 2021
CrowdStrike top-rated in Peer Insights for endpoint protection
Endpoint Protection

CrowdStrike top-rated in Peer Insights for endpoint protection

Has the highest rating among vendors in May 2020 Gartner Peer Insights 'Voice of the Customer' for Endpoint Detection and Response Solutions.

By Staff Writer • 3 min read • Mon, 11th May 2020
8x8 selects Confirmit to deliver deeper customer insights
Customer Relationship Management

8x8 selects Confirmit to deliver deeper customer insights

Confirmit Horizons platform to power customer voice programme for leading cloud communications solutions provider 8x8.

By Ben Moore • 2 min read • Wed, 25th Jul 2018

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