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Empathy Stories - Page 5

Kiwi Stories

Empathy stories

Communicating with customers in the CEC
Workplace culture

Communicating with customers in the CEC

In today's challenging economy, effective communication with customers is key; active listening and maintaining a positive outlook can make all the difference.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Global Stories

Empathy stories

AI & remote work transform contact centre industry
Artificial Intelligence

AI & remote work transform contact centre industry

Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.

By Shannon Williams • 3 min read • Thu, 4th Jan 2024
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023
IWD 2023: How women in tech can 'embrace equity' by supporting each other
Flexible work

IWD 2023: How women in tech can 'embrace equity' by supporting each other

When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.

By Tanya Suna • 4 min read • Wed, 8th Mar 2023
Is your chatbot bringing down the customer satisfaction score?
Customer Relationship Management

Is your chatbot bringing down the customer satisfaction score?

Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.

By Abhishek Malhotra • 7 min read • Fri, 12th Aug 2022
IWD 2022: Leading during uncertain times - the rising importance of empathy
Data Analytics

IWD 2022: Leading during uncertain times - the rising importance of empathy

We're currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.

By Gabrielle Cichero • 5 min read • Tue, 8th Mar 2022

Stories from Other Regions

Empathy stories

From pixels to playgrounds: the urgent need for balance in our children's digital lives
EduTech

From pixels to playgrounds: the urgent need for balance in our children's digital lives

As children's lives become increasingly digitalised, health experts highlight the immediate need to balance screen-time with physical activity, combating sedentary habits and potential obesity risks.

By Carmen Dodds • 3 min read • Fri, 2nd Feb 2024
UK's legal tech firm Lawhive creates first AI paralegal, Lawrence
Artificial Intelligence

UK's legal tech firm Lawhive creates first AI paralegal, Lawrence

Legal tech firm Lawhive unveils the UK's first AI paralegal, Lawrence, who passed the Solicitors Qualifying Examination.

By Kaleah Salmon • 3 min read • Tue, 5th Dec 2023
Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
Marketing Technologies

Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director

The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022
Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions
Microsoft

Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions

Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.

By Sara Barker • 2 min read • Fri, 9th Sep 2016