Industry insider news for New Zealand's technology resellers
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New solution for mobile customer service
Interactive Intelligence helping enterprises engage with customers on mobile devices.
Interactive Intelligence takes customer service mobile
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Kiwis claim Interactive Intelligence partner award
Amtel Communications named Best Support Partner for work with user community.
Contact centre spending on the rise
Technology investment to increase despite budget constraints.
The business case for Unified Communications
Seven best practices for using UC to automate business processes in the contact centre.
Call-centre software offers real-time speech analysis
Managers can be automatically alerted to problem phone calls.