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New Zealand firms warned AI search could cost millions
Generative AI

New Zealand firms warned AI search could cost millions

Some New Zealand businesses could face a five-year bill of more than NZD $300 million as AI search shifts shoppers away from Google.

By Mara Sugue • 6 min read • Today
Product pages are now central to AI-driven commerce
Data governance

Product pages are now central to AI-driven commerce

Retailers now have to govern product data across search, marketplaces and AI assistants, as shoppers increasingly buy without visiting their site.

By Sofiah Nichole Salivio • 4 min read • Last week
UK shoppers prize reviews & product details, survey finds
eCommerce

UK shoppers prize reviews & product details, survey finds

Poor product pages are costing online retailers sales in Britain, with 43% of shoppers abandoning purchases when details are missing.

By Sofiah Nichole Salivio • 4 min read • Last week
Australian shoppers quit brands over returns policies
eCommerce

Australian shoppers quit brands over returns policies

A survey found 55% of Australian shoppers have walked away from fashion buys over return terms, exposing a gap retailers may be underestimating.

By Raphael Veloso • 4 min read • Last week
Constructor launches Stripe-powered agentic checkout
Artificial Intelligence

Constructor launches Stripe-powered agentic checkout

Keeping purchases inside the same AI conversation could cut drop-off, as retailers can now add Stripe payments to Constructor's shopping agents globally.

By Karen Joy Bacudo • 3 min read • Last week
Scandiweb launches Ari AI for Magento store upkeep
Software-as-a-Service

Scandiweb launches Ari AI for Magento store upkeep

Magento merchants can now cut routine updates from days to minutes, with Scandiweb's Ari AI aiming to slash maintenance costs and developer bottlenecks.

By Mara Sugue • 4 min read • This month
Half of Australians using AI to research purchases
Marketing Technologies

Half of Australians using AI to research purchases

Yet most shoppers still cross-check AI suggestions on Google or review sites before buying, according to new research.

By Mara Sugue • 3 min read • This month
Bazaarvoice & Bluefish team up on AI recommendations
Marketing Technologies

Bazaarvoice & Bluefish team up on AI recommendations

Brands risk losing sales when AI shopping tools cite the wrong details, as the new tie-up flags errors and boosts review visibility.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Zip sees stronger spend on bills & household costs
Gaming

Zip sees stronger spend on bills & household costs

Cost-of-living pressures pushed more Australians to use Zip for bills, insurance and home maintenance, lifting spend per customer 15.4%.

By Karen Joy Bacudo • 4 min read • Last month
The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • Last month

Stories from Other Regions

Online shopping stories

American Express unveils playbook for AI-led shopping
Artificial Intelligence

American Express unveils playbook for AI-led shopping

With 83% of US businesses seeing opportunity, the card group is helping merchants adapt as AI agents start shaping purchases and price checks.

By Karen Joy Bacudo • 4 min read • Last week
Australians to spend more this BFCM as AI shopping grows
Generative AI

Australians to spend more this BFCM as AI shopping grows

Rising price caution is not stopping Australians, with average BFCM spending set to hit AUD $346 as 62% plan to use AI shopping help.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Shoppers delay buys as trust in retailer prices falls
Artificial Intelligence

Shoppers delay buys as trust in retailer prices falls

Shoppers are increasingly checking prices across channels, with 79% of US consumers saying they have delayed purchases in hopes of a lower price.

By Sofiah Nichole Salivio • 3 min read • Last week
AI influences 42% of UK in-store spending, survey finds
Artificial Intelligence

AI influences 42% of UK in-store spending, survey finds

The survey shows AI is now shaping 42% of UK in-store spending, as retailers face pressure to adapt customer journeys across channels.

By Karen Joy Bacudo • 3 min read • Last week
US shoppers plan earlier holiday spending, PayPal says
Buy Now Pay Later

US shoppers plan earlier holiday spending, PayPal says

More than half of US consumers plan to shop before Thanksgiving as they hunt for deals, rewards and ways to stretch holiday budgets.

By Karen Joy Bacudo • 4 min read • This month
Amazon launches instalment payments with Affirm in UK
Fintech

Amazon launches instalment payments with Affirm in UK

Shoppers on Amazon.co.uk will be able to spread eligible purchases over up to 48 months, with instant credit checks and no late fees.

By Karen Joy Bacudo • 3 min read • This month
Singapore shoppers embrace AI but baulk at checkout
Biometrics

Singapore shoppers embrace AI but baulk at checkout

AI shopping is already mainstream in Singapore, but only 29% of consumers are willing to let it complete a purchase for them.

By Karen Joy Bacudo • 4 min read • This month
Creators Have Become the Path to Purchase in Southeast Asia. Most Brands Are Still Treating Them Like Media
Generative AI

Creators Have Become the Path to Purchase in Southeast Asia. Most Brands Are Still Treating Them Like Media

Creator-led purchases are now driving Southeast Asia's eCommerce, with 71% of affiliate buyers choosing influencers and creators over other channels.

By Ayaan Mohamud • 5 min read • This month