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Virtual Assistant Stories - Page 5

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Virtual Assistant stories

61% of customers prefer to speak with chatbots - study
Unified Communications

61% of customers prefer to speak with chatbots - study

New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.

By Catherine Knowles • 3 min read • Fri, 21st Jul 2023
Freshworks brings on new GPT-based enhancements to AI assistant
Customer Experience

Freshworks brings on new GPT-based enhancements to AI assistant

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

By Catherine Knowles • 3 min read • Tue, 28th Mar 2023
Zoom Virtual Agent launched to assist customers and employees
Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023
Voice recognition software market to hit $10.5 billion by 2030
Biometrics

Voice recognition software market to hit $10.5 billion by 2030

This advancement is due largely to the rise of artificial intelligence and natural language processing software, as well as improvements in computing power.

By Shannon Williams • 4 min read • Fri, 30th Dec 2022
Vonage launches AI Virtual Assistant for better unified comms
Unified Communications

Vonage launches AI Virtual Assistant for better unified comms

Vonage launches AI Virtual Assistant for its unified communications solution, improving customer engagement through conversational AI.

By Catherine Knowles • 3 min read • Tue, 12th Oct 2021
Zoho's ManageEngine updates AI assistant with conversational analytical capabilities
Artificial Intelligence

Zoho's ManageEngine updates AI assistant with conversational analytical capabilities

Zoho's ManageEngine updates AI assistant with augmented analytics capabilities, providing narrative insights with zero human interaction.

By Ryan Morris-Reade • 2 min read • Thu, 29th Jul 2021
DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier
Unified Communications

DRUID releases Oxygen, making AI-driven virtual assistant deployments faster and easier

AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.

By Ryan Morris-Reade • 3 min read • Mon, 28th Jun 2021
Kiwi company builds AI assistant with IBM Watson
EduTech

Kiwi company builds AI assistant with IBM Watson

Kiwi company Replikr is creating an AI bot, Emma, with IBM Watson Assistant to guide auditors through training and career options.

By Catherine Knowles • 3 min read • Fri, 22nd Jan 2021
Lucidworks develops deep learning solution to make chatbots smarter
Unified Communications

Lucidworks develops deep learning solution to make chatbots smarter

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.

By Staff Writer • 2 min read • Tue, 19th May 2020
NZ-made virtual vet nurse launches to help struggling vets
Unified Communications

NZ-made virtual vet nurse launches to help struggling vets

A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.

By Nick Forrester • 3 min read • Tue, 12th May 2020
Ivanti launches automated assistants to empower IT teams
IT Automation

Ivanti launches automated assistants to empower IT teams

Ivanti introduces automated Ivanti Assistants, enhancing endpoint self-healing to support IT teams by proactively identifying and addressing user issues.

By Catherine Knowles • 3 min read • Fri, 3rd Apr 2020
Interview: Avaya seeks to improve employee experience with unified workspace
Unified Communications

Interview: Avaya seeks to improve employee experience with unified workspace

TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

By Kai Ping Lew • 4 min read • Tue, 14th Jan 2020
Nine reasons to launch an intelligent chatbot
Unified Communications

Nine reasons to launch an intelligent chatbot

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.

By Staff Writer • 5 min read • Wed, 20th Nov 2019
Motorola APX NEXT brings tech innovation to public safety
Radio

Motorola APX NEXT brings tech innovation to public safety

Motorola Solutions launches APX NEXT, an advanced public safety radio with LTE and voice control via the ViQi virtual assistant, enhancing field communications.

By Ben Moore • 3 min read • Wed, 13th Nov 2019
The future of CX: How to make chatbots work effectively in your organisation
Customer Relationship Management

The future of CX: How to make chatbots work effectively in your organisation

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

By Manish Shah • 5 min read • Sun, 3rd Nov 2019
Virtual assistants could soon help those with mental illness
Unified Communications

Virtual assistants could soon help those with mental illness

 Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.

By Staff Writer • 3 min read • Wed, 18th Sep 2019
Are they listening? Kiwis wary of smart devices
Unified Communications

Are they listening? Kiwis wary of smart devices

While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.

By Shannon Williams • 4 min read • Mon, 2nd Sep 2019

Stories from Other Regions

Virtual Assistant stories

Espria and Five9 to provide cloud contact centre solutions
Unified Communications

Espria and Five9 to provide cloud contact centre solutions

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

By Gaurav Sharma • 3 min read • Wed, 22nd Mar 2023