Appian names Asia Pacific award winners in Australia
Tue, 8th Sep 2026 (Today)
Appian has named AIA Australia, Long Service Corporation NSW, New Zealand Police and RMBL Investments as the winners of its 2026 Asia Pacific and Japan Innovation Awards. The awards recognise organisations in Australia and New Zealand using its software in operational programmes.
The four winners span insurance, government administration, policing and financial services. They were selected for projects involving claims management, portable long service leave administration, non-emergency case management, and investment and lending operations.
At AIA Australia, the work focused on claims handling. The insurer, which covers more than 3 million Australians, has adopted a digital approach designed to simplify the claims process and improve visibility for customers, fund partners and internal claims teams.
The system brings those groups into a connected workflow. Its aim is to reduce friction across the end-to-end claims journey and help staff provide support more quickly when customers are seeking assistance.
Long Service Corporation NSW was recognised for a digital application used to administer the NSW Community Services Industry portable long service leave scheme. Developed with Deloitte, the system links workers, employers and the agency through separate digital portals for registration, identity verification, nominations, service returns, payments and notifications.
The scale of the scheme was a central part of the award entry. Since launch, more than 2,200 employers have submitted over 8,800 service returns, more than 220,000 workers have been nominated into the scheme, and the platform has processed more than AUD $110 million in levy payments.
Police system
New Zealand Police received the award for a nationwide case management system supporting its 105 non-emergency service. The force replaced regional processes handled through Microsoft Outlook and shared folders with a centralised system that manages incoming emails and case information in one place.
The platform applies 35,000 assignment rules and routes cases based on factors including offence type and location. The change reduced processing time from as much as two weeks to four hours and cut backlogs from around 4,000 cases to fewer than 50 during most shifts.
According to the figures released, the system has also saved 18,000 hours a year in email management. That has allowed the equivalent of at least 10 full-time employees to move from administrative triage to frontline support roles.
RMBL Investments was recognised for a broader operational overhaul covering investors, borrowers, introducers and employees. Working with Persistent, the firm used Appian's platform across customer self-service, investment and loan applications, portfolio management, servicing, communications, IT service management, document generation and AI-based processes.
The environment now supports more than 5,000 clients and about AUD $3 billion in funds under management. The multi-year effort has delivered efficiency gains of up to 72% in some parts of the business and given the company more room to expand without staffing needs rising at the same rate.
Broader push
The awards offer a snapshot of how software suppliers are positioning process automation and AI tools in the region. Rather than focusing on experimental use cases, the winning projects were tied to routine but high-volume work in regulated or service-intensive settings.
That emphasis reflects demand from organisations seeking to replace fragmented manual systems with more structured workflows. In each of the four examples, the projects connected different user groups, consolidated data, and reduced reliance on email, paper-based administration and disconnected legacy processes.
Charlie Hutchinson, Senior Vice President, Asia Pacific and Japan, at Appian, commented on the results. "Real innovation earns its place in an organisation by making critical work faster, simpler and more accountable," Hutchinson said.
He added: "This year's winners have moved beyond incremental improvements to redesign the processes at the heart of their operations. They demonstrate the measurable impact that process and AI can deliver when applied to work that really matters."