CI&T honoured in 2024 Gartner Peer Insights for software services

CI&T has been recognised in the 2024 Gartner Peer Insights Voice of the Customer for Custom Software Development Services. The global digital transformation company announced its placement following positive feedback from its clientele.

The recognition comes as CI&T’s customers have shown consistent satisfaction, with a 100% willingness to recommend the company to peers based on 22 reviews as of May 31, 2024. In the specific review category, CI&T achieved a 4.8 out of 5 customer rating, reflecting high marks for overall experience, product capabilities, and service and support concerning custom software development.

This positive feedback builds upon CI&T’s inclusion in the 2023 Gartner Magic Quadrant for Custom Software Development Services, Worldwide. The dual recognition from Gartner highlights the company’s ongoing commitment to fulfilling its clients’ needs through innovative solutions and robust support systems.

Cesar Gon, CEO at CI&T, remarked on the accomplishment, stating, "We feel that being acknowledged by our clients in such a high regard is an honour and a reflection of the passion we bring to ensure our clients are at the forefront of innovation. At CI&T, we pride ourselves on our people-first approach working closely with our clients as an organic extension of their team, and delivering world-class solutions specific to their unique needs.”

Customer testimonials within the Voice of the Customer report underline the company’s strategic value and service quality. A CIO from the banking sector noted, "CI&T is a strategic partner capable of adding value to cutting-edge software engineering (leveraging GenAI), with a business vision aligned to our needs and a high execution capability. These capabilities have been fundamental alongside our operation, where CI&T supports us in the modernisation of our core platform. Our goal is to set a new software engineering practice, based on GenAI, to modernise our core business and accelerate the delivery of value to our customers in a way not currently practised by the market."

Similarly, an IT Leader specialising in Project and Portfolio Management within the telecommunications industry shared, "Exceptional customer management throughout the entire process. Very personable and relationship based organization. CI&T has felt like part of our extended team, as opposed to a typical service provider. They have been a pleasure to work with."

The Voice of the Customer document, compiled by Gartner Peer Insights, synthesises customer reviews to provide insights for IT decision-makers. This aggregated perspective, along with individual detailed reviews, complements Gartner’s expert research and plays a crucial role for businesses when making procurement decisions. The focus is primarily on direct peer experiences related to implementing and operating various solutions.

Gartner Peer Insights is part of Gartner’s broader research initiatives, offering customer feedback-based insights that assist companies in making informed decisions about potential technology partners. CI&T’s feature in these reports reinforces the firm's reputation within the field of custom software development services.