.webp)
One NZ has deployed UiPath Maestro to cut enterprise mobile provisioning times from ten days to under ten minutes. The system was implemented in five weeks.
The project targeted a back-office process that had become difficult to manage across several disconnected systems. Enterprise mobile provisioning involved Salesforce, Oracle and internal platforms, while fragmented handovers and offshore intervention had stretched order cycles to four or five days.
Manual steps also limited visibility over customer orders and increased the operational burden. Rather than replace existing infrastructure, the telecoms company added an orchestration layer across those systems.
According to UiPath, AI agents now coordinate tasks between systems while software robots carry out actions within applications. This has enabled near real-time provisioning for enterprise customers and improved visibility and control across legacy environments.
The rollout highlights how telecoms operators are trying to improve service delivery without large-scale replacement of older systems. For operators running a mix of legacy and newer technology, orchestration tools are increasingly being used to connect workflows across multiple applications and teams.
One NZ said the change has also improved issue resolution and frontline training, while allowing the process to scale with less operational effort. It described enterprise mobile provisioning as one of its most complex workflows before the project began.
A senior executive at One NZ framed the deployment as part of a wider push to use AI across the business.
"One NZ is pursuing an ambitious goal to become the most AI-enabled telco on the planet by using AI and automation to improve customer experiences, increase operational agility, and empower employees," said Summer Collins, Chief AI and Business Services Director, One NZ.
"AI creates a connected intelligence layer across our business, enabling us to automate across our technology landscape and continuously improve how we serve our customers while maintaining the security, resilience, and scale our organisation depends on. Our approach is AI-first, but human where it matters most. By embedding AI into the way we work, we can transform our organisation, increase efficiency, and unlock new opportunities, while giving our people more time to focus on the human moments that create the greatest value for our customers and communities."
Legacy systems
The deployment also reflects a broader question facing large enterprises in telecommunications and other industries: do operational gains from AI require major technology replacement programmes, or can companies achieve them by linking the systems they already have?
UiPath presented the work at One NZ as evidence that existing technology estates can be adapted rather than removed. That argument is likely to appeal to companies facing cost pressure and the practical difficulty of modernising systems that still support core functions.
"One NZ clearly demonstrates how complex enterprises are built on a combination of modern and legacy technology. UiPath Maestro is the orchestration layer that brings it all together, accelerating transformation without the complexity and pain of ripping out what is working for them or forcibly modernising what is already there. One NZ's focus on transformation reflects a broader shift across the telecommunications sector and other sectors. As AI adoption grows, the leading companies won't be those with the newest tech stacks-they'll be the organisations that move fastest with the technology they already have. One NZ is demonstrating what that looks like in practice, orchestrating end-to-end processes to deliver AI-driven outcomes at enterprise scale while keeping people at the centre," said Ashley Boag, Chief Operating Officer, International Region, UiPath.
Wider rollout
One NZ is extending the use of UiPath Maestro into finance, risk, fraud and complex IT programmes, alongside broader customer and operational workflows. This suggests the company sees the initial provisioning project as a test case for a wider operating model rather than a standalone fix.
The shift aligns with a broader move in the telecoms sector from automating single tasks to linking whole business processes across departments. In practice, vendors are positioning orchestration software as a control layer above the patchwork of applications many large operators already use.
For One NZ, the immediate metric is the reduction in provisioning time from days to minutes. For the wider market, the project is another example of how telecoms companies are using AI and automation in operational areas that directly affect enterprise customer delivery.
The original workflow spanned several systems, relied on manual intervention and lacked end-to-end visibility across the customer order journey.