ChannelLife New Zealand - Industry insider news for technology resellers
New Zealand

IT service management (ITSM) Stories - Page 7

Kiwi Stories

IT service management (ITSM) stories

Global Stories

IT service management (ITSM) stories

GitLab expands MSP partner push for agentic AI control
Data Protection

GitLab expands MSP partner push for agentic AI control

GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Study finds AI adoption high but operations lag behind
DevOps

Study finds AI adoption high but operations lag behind

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
ManageEngine adds causal AI to boost Site24x7 AIOps
DevOps

ManageEngine adds causal AI to boost Site24x7 AIOps

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
New Relic unveils agentic AI platform for SRE automation
DevOps

New Relic unveils agentic AI platform for SRE automation

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 25th Feb 2026
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Firewalls

From breach to recovery - 5 ways to prepare your IT team for the unexpected

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

By Al Kingsley MBE • 4 min read • Sat, 21st Feb 2026
ManageEngine boosts Site24x7 with causal, agentic AI
Hybrid Cloud

ManageEngine boosts Site24x7 with causal, agentic AI

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 18th Feb 2026
Virtual IT Group names Maurice McCarthy as chief executive
Digital Transformation

Virtual IT Group names Maurice McCarthy as chief executive

Virtual IT Group appoints Maurice McCarthy as chief executive to drive ANZ expansion and embed AI across its managed IT and security services.

By Mark Tarre • 3 min read • Tue, 17th Feb 2026
UK IT departments most confident on AI future-readiness
Software-as-a-Service

UK IT departments most confident on AI future-readiness

UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Data gaps stall AI scale-up despite strong AIOps gains
Unified Communications

Data gaps stall AI scale-up despite strong AIOps gains

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026

Stories from Other Regions

IT service management (ITSM) stories

Brinqa unveils AI agents to streamline cyber risk data
DevOps

Brinqa unveils AI agents to streamline cyber risk data

Brinqa has rolled out AI agents to infer asset owners and deduplicate findings, aiming to cut cyber risk noise in sprawling IT estates.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
FourKites unveils Loft AI platform for enterprise workflows
Customer Relationship Management

FourKites unveils Loft AI platform for enterprise workflows

FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026