IT service management (ITSM) stories
Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.
Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.
Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.
Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.
Gartner names Komodor a Representative Vendor in its AI SRE tooling guide, as it predicts 85% of enterprises will adopt such tools by 2029.
ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.
ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.
Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.
ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.
Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.
ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.
Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.
ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.
Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.
South Korea's LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.
ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.
Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.
UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.
Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.