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IT service management (ITSM) stories

Hexnode embeds upgraded Genie AI to run UEM actions
Advanced Persistent Threat Protection

Hexnode embeds upgraded Genie AI to run UEM actions

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

By Shannon Williams • 4 min read • Tue, 10th Feb 2026
Governance gaps stall Microsoft automation at scale
Digital Transformation

Governance gaps stall Microsoft automation at scale

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

By Shannon Williams • 4 min read • Mon, 9th Feb 2026
Lexful launches AI-first IT documentation tool for MSPs
Digital Transformation

Lexful launches AI-first IT documentation tool for MSPs

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Gartner names Komodor key vendor in AI SRE tooling
Virtualisation

Gartner names Komodor key vendor in AI SRE tooling

Gartner names Komodor a Representative Vendor in its AI SRE tooling guide, as it predicts 85% of enterprises will adopt such tools by 2029.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
ScienceLogic unveils Skylar Advisor for AI-led IT ops
DevOps

ScienceLogic unveils Skylar Advisor for AI-led IT ops

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
ControlUp adds product & alliances leaders to fuel growth
Virtualisation

ControlUp adds product & alliances leaders to fuel growth

ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
Highlight appoints new CEO as founder becomes Chairman
DevOps

Highlight appoints new CEO as founder becomes Chairman

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

By Sofiah Nichole Salivio • 5 min read • Thu, 5th Feb 2026
ServiceNow deepens Anthropic tie & wins airline deal
Customer Relationship Management

ServiceNow deepens Anthropic tie & wins airline deal

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 30th Jan 2026
Dynatrace unveils agentic AI system for autonomous ops
DevOps

Dynatrace unveils agentic AI system for autonomous ops

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

By Karen Joy Bacudo • 5 min read • Thu, 29th Jan 2026
ServiceNow deepens Claude AI integration across work
Platform-as-a-Service

ServiceNow deepens Claude AI integration across work

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Atos secures first dual Scopism SIAM Assured status
Digital Transformation

Atos secures first dual Scopism SIAM Assured status

Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026

Stories from Other Regions

IT service management (ITSM) stories

LF taps Rimini Street for SAP, Oracle support savings
Digital Transformation

LF taps Rimini Street for SAP, Oracle support savings

South Korea's LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
ControlUp buys Unipath to boost agentic AI automation
Human Capital Management

ControlUp buys Unipath to boost agentic AI automation

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
Calabrio unveils unified view for human & AI agents
Customer Relationship Management

Calabrio unveils unified view for human & AI agents

Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Alert fatigue drives UK IT outages & rising burnout
DevOps

Alert fatigue drives UK IT outages & rising burnout

UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.

By Sofiah Nichole Salivio • 4 min read • Tue, 27th Jan 2026
Atlanta Hawks partner with ManageEngine on IT overhaul
Data Analytics

Atlanta Hawks partner with ManageEngine on IT overhaul

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026