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IT service management (ITSM) Stories - Page 10

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IT service management (ITSM) stories

Expereo to manage Kingspan Light, Air + Water network
Unified Communications

Expereo to manage Kingspan Light, Air + Water network

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

By Melania Watson • 3 min read • Wed, 10th Dec 2025
Radiant Logic unveils AI-driven platform for advanced identity security
Unified Communications

Radiant Logic unveils AI-driven platform for advanced identity security

Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
DXC unveils Xponential to guide enterprises on AI adoption at scale
Digital Transformation

DXC unveils Xponential to guide enterprises on AI adoption at scale

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

By Catherine Knowles • 5 min read • Thu, 30th Oct 2025
Dynatrace & ServiceNow join forces to advance autonomous IT
Digital Transformation

Dynatrace & ServiceNow join forces to advance autonomous IT

Dynatrace and ServiceNow have partnered to boost autonomous IT, combining AI to enhance automation and proactive management for enterprise IT operations.

By Melvin Hipolito • 3 min read • Tue, 28th Oct 2025
Generative AI adoption cuts IT incident times by nearly a third
Unified Communications

Generative AI adoption cuts IT incident times by nearly a third

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

By Jed Nykolle Harme • 3 min read • Wed, 22nd Oct 2025
Qualys upgrades ETM platform with AI identity & threat tools
Advanced Persistent Threat Protection

Qualys upgrades ETM platform with AI identity & threat tools

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

By Sean Mitchell • 4 min read • Thu, 16th Oct 2025
ScienceLogic launches Skylar suite to unify AI & automation for IT
Disaster Recovery

ScienceLogic launches Skylar suite to unify AI & automation for IT

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025
ManageEngine updates ServiceDesk Plus with flexible AI options
Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025
Rapid7 named Leader in IDC report for exposure management
Cloud Security

Rapid7 named Leader in IDC report for exposure management

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

By Jed Nykolle Harme • 3 min read • Thu, 28th Aug 2025
ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
Tenable One reaches 300 integrations to unify security data
Security Information and Event Management

Tenable One reaches 300 integrations to unify security data

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.

By Catherine Knowles • 4 min read • Wed, 30th Jul 2025

Stories from Other Regions

IT service management (ITSM) stories

Orient Technologies opens Turbe centre with AI-powered SOC & NOC
Security Information and Event Management

Orient Technologies opens Turbe centre with AI-powered SOC & NOC

Orient Technologies has launched a new Turbe centre in Navi Mumbai, featuring AI-powered SOC and NOC to enhance 24/7 IT monitoring and cybersecurity services.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Freshworks launches standalone platform to boost business teams
Unified Communications

Freshworks launches standalone platform to boost business teams

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
Deskpro launches private AI help desk for regulated industries
Public Cloud

Deskpro launches private AI help desk for regulated industries

Deskpro unveils AI help desk tailored for regulated sectors, enabling on-premise deployment to meet strict data sovereignty and compliance needs.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025
Dell launches software platform to simplify AI & cloud management
Virtualisation

Dell launches software platform to simplify AI & cloud management

Dell Technologies has unveiled the Dell Automation Platform to simplify AI, private cloud and edge management with unified software orchestration.

By Melania Watson • 4 min read • Thu, 28th Aug 2025
UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025