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IT service management (ITSM) Stories - Page 11

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IT service management (ITSM) stories

BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
McLaren Racing, Freshworks partner to streamline IT for 2025
Enterprise Resource Planning

McLaren Racing, Freshworks partner to streamline IT for 2025

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

By Jed Nykolle Harme • 3 min read • Sat, 26th Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
LogicMonitor launches Edwin AI for ITOps on AWS Marketplace
Digital Transformation

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

By Sean Mitchell • 2 min read • Thu, 17th Jul 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
ASOS expands use of Celonis to optimise supply chain operations
Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025
Celonis, Uniper & Microsoft drive AI-powered energy overhaul
Unified Communications

Celonis, Uniper & Microsoft drive AI-powered energy overhaul

Celonis, Uniper and Microsoft join forces to accelerate AI-driven digital transformation and operational excellence in the global energy sector.

By Sean Mitchell • 3 min read • Wed, 21st May 2025
Josys launches Josys AI to streamline SaaS governance tools
Physical Security

Josys launches Josys AI to streamline SaaS governance tools

Josys has unveiled Josys AI, an AI-driven suite to streamline SaaS management, enhancing security and reducing IT workload across organisations.

By Melania Watson • 3 min read • Fri, 16th May 2025
Sinch partners with OneReach.ai to boost global AI comms
Customer Relationship Management

Sinch partners with OneReach.ai to boost global AI comms

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

By Jed Nykolle Harme • 2 min read • Sat, 10th May 2025
Sinch & OneReach.ai partner to boost AI in communications
Unified Communications

Sinch & OneReach.ai partner to boost AI in communications

Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025
Cloudhouse & ServiceNow join forces to boost IT governance
IT service management

Cloudhouse & ServiceNow join forces to boost IT governance

Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.

By Shannon Williams • 2 min read • Mon, 5th May 2025
Tray.ai launches ITSM Agent to automate IT support tasks
Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025
Qualys launches Policy Audit to slash compliance audit costs
Digital Transformation

Qualys launches Policy Audit to slash compliance audit costs

Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.

By Melania Watson • 4 min read • Mon, 28th Apr 2025
ManageEngine expands AD360 with over 100 new integrations
Security Information and Event Management

ManageEngine expands AD360 with over 100 new integrations

ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.

By Kaleah Salmon • 3 min read • Tue, 15th Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025

Stories from Other Regions

IT service management (ITSM) stories

Kinetic IT becomes first in Australia with SIAM Assured status
IT services

Kinetic IT becomes first in Australia with SIAM Assured status

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

By Kaleah Salmon • 3 min read • Tue, 24th Jun 2025
Abacus Group expands global cybersecurity with Entara acquisition
Advanced Persistent Threat Protection

Abacus Group expands global cybersecurity with Entara acquisition

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
AI agents prompt 62% of UK firms to rethink IT hiring plans
Digital Transformation

AI agents prompt 62% of UK firms to rethink IT hiring plans

New research shows 62% of UK firms are revising IT hiring plans as AI agents reshape roles, focusing teams on strategic tasks over routine work.

By Shannon Williams • 3 min read • Fri, 23rd May 2025