IT service management (ITSM) Stories - Page 12

Global Stories

IT service management (ITSM) stories

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025

Advanced Persistent Threat Protection

N-able expands IT & cybersecurity offerings with new partners

N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025

Advanced Persistent Threat Protection

N-able expands integrations to enhance cybersecurity suite

N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.

By Kaleah Salmon • 3 min read • Tue, 8th Apr 2025

Customer Experience

Freshworks partners with Unisys to expand ITSM solutions

Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025

Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025

Digital Transformation

SolarWinds honours top EMEA partners with 2025 awards

SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.

By Melania Watson • 2 min read • Wed, 19th Feb 2025

Partner Programmes

SolarWinds forecasts AI evolution & upskilling by 2025

SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025

Digital Transformation

SolarWinds revamps Partner Programme for greater growth

SolarWinds is set to launch an upgraded Partner Programme aimed at boosting profitability and partner capabilities, with new tiers and enhanced tools for success.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025

DevOps

Dynatrace unveils AI, security, & developer tools update

Dynatrace has launched innovative updates to its platform, enhancing AI capabilities, security measures, and supporting developers in proactive IT service management.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025

Unified Communications

Swimlane unveils new solution for vulnerability management

Swimlane has unveiled its new Vulnerability Response Management solution, aimed at enhancing risk reduction and compliance for security teams in enterprises and MSSPs.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025

Digital Transformation

Atomicwork secures USD $25m to enhance AI IT platform

Atomicwork has raised USD $25 million in Series A funding to enhance its AI-driven IT service management platform, transforming enterprise workflows.

By Melania Watson • 3 min read • Wed, 29th Jan 2025

Digital Transformation

Arrow expands Broadcom distribution deal in Europe

Arrow Electronics has expanded its distribution agreement with Broadcom, enhancing its offer of enterprise and cybersecurity software solutions across Europe.

By Shannon Williams • 3 min read • Fri, 29th Nov 2024

SolarWinds

SolarWinds report highlights key ITSM improvement strategies

SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.

By Shannon Williams • 3 min read • Thu, 14th Nov 2024

Manufacturing

IFS reports record growth in Q3 2024 with key acquisitions

IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.

By Kaleah Salmon • 3 min read • Tue, 5th Nov 2024

Unified Communications

Atomicwork raises USD $14 million, bolsters AI tech & team

Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.

By Melania Watson • 4 min read • Wed, 25th Sep 2024

Human Capital Management

Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

By Imee Dequito • 2 min read • Wed, 4th Sep 2024

Marketing Technologies

Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update

Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.

By Shannon Williams • 3 min read • Thu, 15th Aug 2024

Stories from Other Regions

IT service management (ITSM) stories

Deloitte

Kinetic IT recognised in Australia's top managed awards

Kinetic IT has secured its place among Australia's Best Managed Companies for the fourth consecutive year, lauded for excellence in innovation and growth.

By Catherine Knowles • 2 min read • Thu, 3rd Apr 2025