IT service management (ITSM) Stories - Page 13

Global Stories

IT service management (ITSM) stories

Workflow automation a top priority for 60 percent of executives

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024

Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024

DevOps

SolarWinds launches AI engine to transform IT operations

SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.

By Catherine Knowles • 3 min read • Wed, 22nd May 2024

Cybersecurity

Tanium & ServiceNow launch new IT & security solutions

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

By Sean Mitchell • 3 min read • Tue, 14th May 2024

Hybrid Cloud

SolarWinds introduces free tailored ITSM evaluation tool for enterprises

SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.

By Kaleah Salmon • 3 min read • Tue, 23rd Apr 2024

Customer Experience

Atturra attains Cisco Gold Provider status in Australia

Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.

By Sean Mitchell • 3 min read • Thu, 4th Apr 2024

EduTech

CIH Solutions to modernise WCG's IT operations with Halo platform

CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.

By Catherine Knowles • 2 min read • Fri, 29th Mar 2024

Unified Communications

Reveille Software unveils Sentry for Microsoft Teams monitoring

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

By Sean Mitchell • 2 min read • Wed, 13th Mar 2024

Cloud Security

SolarWinds shines with industry recognition for IT solutions

IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.

By Kaleah Salmon • 3 min read • Thu, 18th Jan 2024

Security Information and Event Management

Delinea announces 400 new features for its Privileged Access Management platform

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023

Digital Transformation

ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023

Digital Transformation

SolarWinds report reveals ITSM could save 23 hours a week

SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.

By Sean Mitchell • 3 min read • Fri, 20th Oct 2023

Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

Stories from Other Regions

IT service management (ITSM) stories

Security Information and Event Management

Optus teams with Devo for new managed threat monitoring service

Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.

By Sean Mitchell • 3 min read • Sun, 11th Aug 2024

Ransomware

Qualys unveils TruRisk Eliminate to streamline cybersecurity

Qualys launches TruRisk Eliminate, a novel solution aimed at addressing cybersecurity vulnerabilities without solely relying on patching, enhancing protection.

By Melania Watson • 3 min read • Wed, 31st Jul 2024

AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024

Partner Programmes

SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon

SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024

Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024