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Consumer Guarantees Act (CGA) Stories

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Consumer Guarantees Act (CGA) stories

WorkSafe bans wall-mounted heater
Risk & Compliance

WorkSafe bans wall-mounted heater

Several fires and overheating incidents have prompted a ban on Serene Classic S2068 bathroom heaters, with consumers urged to stop using them.

By Michael Curreen • 4 min read • Thu, 22nd Feb 2024
Noel Leeming slapped with $200,000 fine for misrepresentation
Commerce Commission

Noel Leeming slapped with $200,000 fine for misrepresentation

Noel Leeming has been fined NZD $200,000 for misleading consumers about their rights under the Consumer Guarantees Act, according to the Commerce Commission.

By Ben Moore • 3 min read • Mon, 17th Dec 2018
PB Tech fined $77k by District Court for 'extensive failings'
Commerce Commission

PB Tech fined $77k by District Court for 'extensive failings'

PB Tech has been fined NZD $77k by the Auckland District Court for selling over 4,000 non-compliant extended warranties, breaching consumer rights laws.

By Ben Moore • 3 min read • Mon, 1st Oct 2018
Noel Leeming Group to dissolve Appliance Shed retail stores
Noel Leeming

Noel Leeming Group to dissolve Appliance Shed retail stores

The Appliance Shed sells a large range of appliances and technology products, including TV and audio products, phones, and home security systems.

By Sara Barker • 2 min read • Wed, 11th Jul 2018
PB Tech raked over coals by ComCom for dodgy practices
Commerce Commission

PB Tech raked over coals by ComCom for dodgy practices

PB Tech admits to 14 charges of violating extended warranty rules, while also being warned for bait advertising, according to the Commerce Commission.

By Ben Moore • 3 min read • Tue, 3rd Jul 2018
Apple warned by ComCom for misleading consumers
Apple

Apple warned by ComCom for misleading consumers

Apple is the latest tech company, after Noel Leeming and Smiths City, to get attention from the ComCom for unfair treatment of consumers.

By Ben Moore • 3 min read • Wed, 30th May 2018
Noel Leeming hit by nine charges of breaching consumer rights
Commerce Commission

Noel Leeming hit by nine charges of breaching consumer rights

The consumer retail, owned by The Warehouse Group, will defend the nine charges, each laid by different customers, in court at the end of May.

By Ben Moore • 2 min read • Mon, 30th Apr 2018
Mobile trader charged and sentenced despite being liquidated
Mobile Trader

Mobile trader charged and sentenced despite being liquidated

Despite being liquidated in 2017, Appenture Marketing faces NZD $114,000 in fines for misleading sales practices, aiming to deter industry misconduct.

By Jacques-Pierre (JP) Dumas • 3 min read • Wed, 7th Feb 2018
Know your rights: Ministry of Business sheds light on Samsung Note7 recall
Samsung

Know your rights: Ministry of Business sheds light on Samsung Note7 recall

Learn your rights amid Samsung Note7 chaos, says Ministry, urging consumers to seek refunds or replacements under CGA protections.

By Sam Worthington • 2 min read • Thu, 13th Oct 2016
Extended warranties: are you being ripped off?
Noel Leeming

Extended warranties: are you being ripped off?

Sales staff at big-box retailers including Noel Leeming, Harvey Norman and Smiths City have been promoting extended warranties with misleading claims.

By Shannon Williams • 2 min read • Thu, 2nd Apr 2015

Global Stories

Consumer Guarantees Act (CGA) stories

EXCLUSIVE: The right to repair & why NZ must rethink the e-waste problem
Unified Communications

EXCLUSIVE: The right to repair & why NZ must rethink the e-waste problem

What if there was a way to extend the lifespan of products before they end up in landfill? Device repairability seems like a logical step.

By Sara Barker • 7 min read • Fri, 11th Jun 2021
Why 'Right to Repair' legislation could be a new lease on life for broken devices
Apple

Why 'Right to Repair' legislation could be a new lease on life for broken devices

New California legislation could give consumers the right to repair their electronic devices, challenging manufacturers' control over repairs.

By Sara Barker • 5 min read • Fri, 22nd Mar 2019
Highest penalties yet handed down to two mobile traders
Risk & Compliance

Highest penalties yet handed down to two mobile traders

Two mobile traders have been handed the stiffest penalties yet for breaching the CCCFA, with charges also brought against ninth mobile trader.

By Heather Wright • 3 min read • Thu, 17th Nov 2016
Carter Holt appeals failed strike-out bid in leaky schools case
EduTech

Carter Holt appeals failed strike-out bid in leaky schools case

Carter Holt Harvey, the building products supplier owned by billionaire Graeme Hart, is appealing its failed bid in the High Court to strike out a cla.

By Pattrick Smellie • 3 min read • Tue, 3rd Mar 2015
Shop like a Geek
Storage

Shop like a Geek

In cost-conscious times such as these, more than ever it pays to think ahead before making those all important technology purchases. but there's a lot to know.

By Staff Writer • 6 min read • Tue, 1st Jun 2010